Create the best customer experience for your visitors

Discover new insights, design and implement more profitable strategies, measure the effectiveness of experiments, build better customer experiences or collaborate with partners and others to create added value for your visitors.

Retailer using Indivd mobile app for physical retail, its using data and insights to better understand customer journeys

Store and malls must adapt to the new digital reality

Retail stores and malls must, just like e-commerce, start using data and insights to better understand customer journeys, and to be able to offer more attractive customer experiences.

  • Get 372% more valuable insights.
  • Reduce the information-intensive costs by up to 90%.
  • Become proactive and act before problems arise.
Why Indivd
  • Customer Journey Mapping
  • Dashboard
  • Funnels
  • Connect Locations
Understand visitors’ actual customer journeys
Reach your goals with powerful retail insights
Use funnels to visualize your visitors customer experience
Connect your location easily

Understand visitors’ actual customer journeys

Learn to understand visitors' real points of contact with your brand in your stores or malls - and how you can improve the experiences and make the customer journeys more interesting for your visitors.

Understand visitors’ actual customer journeys
Reach your goals with powerful retail insights
Use funnels to visualize your visitors customer experience
Connect your location easily
Example alt
Indivd could be the starting point for an improved and more sophisticated measurement for many brands with physical stores, and perhaps even more for those with both physical and digital stores.

Annelie Gullström

Head of Business Development (adj.), AMF Fastigheter

One solution for your entire organization

Our platform has all the tools and insights you need to make your work much easier.

Business Intelligence

  1. Get access to current and updated business-critical information.
  2. Export and merge with your existing data sources.
  3. Create holistic analysis, online-to-offline.
Customer sorting trough clothes, use Indivd platform for your business intelligence and get access to business-critical information.

Strategy

  1. Eliminate guesswork and strengthen your intuition.
  2. Increase efficiency and profitability of your experiments.
  3. Create reports and download charts for your presentations or for sharing within the organization.
Store customer looking at store front, use Indivd platform for retail strategy to eliminate guesswork.

Communications

  1. Use target group analysis and insights to design more profitable strategies.
  2. Conduct experiments and strategies and get results.
  3. Understand the short and long-term effects.
Clothes on hangers part of a stores customer journey, conduct experiments and strategies and get results with Indivd platform communications.

Operations

  1. Optimize your daily goals to your results.
  2. Learn from others by comparing your results to other locations.
  3. Become more efficient in your resource planning
Retailer using indivd mobile app in business operations, comparing customer journeys with other locations.

Your data. Your choice.

Privacy protection is built in from the beginning. Our technology protects you and your customers from when they visit your location, the first time you log in and at every opportunity you use our products and services.

Enough with the reading about it, just try it out instead

Free demo