Customer Journey Mapping

Understand visitors’ actual customer journeys

The customer journey is the journey that visitors make when they visit your store or mall. Understanding these customer journeys is critical to being able to optimize and improve your customer experiences. They also reveal all the obstacles in your visitors' customer experiences, which affect your sales negatively.

Understand the true touchpoints during the customer journey

Customer journeys give you the opportunity to understand all your visitors' true points of contact during their visit. They also give you the insights you need to improve the interactions and make them more relevant to your visitors.

Understand the customer journey to conversion

You can visually see and understand what leads to sales by understanding the customers' journey to the point of sale. This gives you the opportunity to understand what leads to conversion, what makes visitors leave the location without shopping and how to improve the relevance of visitors' customer experiences.

Use segmentation to enhance the customer experience

Segmentation gives you the opportunity to compare the difference between different stores or malls, understand the difference between various target groups, and give you the result on how different changes in your premises affect the customer experience.

Improve the relevance of the customer experience with deeper analyzes

You can go deeper and really understand why this is happening once you have identified various obstacles that negatively affect your sales, to be able to create a strategy that improves the customer experience.

  • Customer Journey Mapping
  • Dashboard
  • Funnels
  • Connect Locations
Understand visitors’ actual customer journeys
Reach your goals with powerful retail insights
Use funnels to visualize your visitors customer experience
Connect your location easily

Understand visitors’ actual customer journeys

Learn to understand visitors' real points of contact with your brand in your stores or malls - and how you can improve the experiences and make the customer journeys more interesting for your visitors.

Understand visitors’ actual customer journeys
Reach your goals with powerful retail insights
Use funnels to visualize your visitors customer experience
Connect your location easily